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10Samsung ID8, Innovation Lab

Otto Home Robot

A home robot with a face you could trust. Samsung's answer to Jibo and Echo, but more endearing and emotional.

Otto's expressive face, the primary interface▶ Video
Client
Samsung ID8
Role
Sr. Creative Director
Year
2016
Type
Home robot
Companion
Buddy
Surface
Expressive face UX
01The challenge

Otto was our attempt at Jibo, Echo, or Google Home, but we wanted something more endearing and emotional, simple and trustworthy. Most home assistants felt like an appliance on a shelf. Otto needed a face and a temperament a family would actually want in the room.

The hard part was making a machine feel warm without making it gimmicky. It had to read as simple and honest, present in everyday moments like a bedtime story or a kid drawing at the table, without asking for attention it had not earned.

02The approach
01

Lead with a face

The eyes and expression are the interface. Otto shows attention, mood, and state through its face before it ever shows a screen of controls, so a glance tells you what it is doing.

02

Earn trust through simplicity

Interactions were kept simple and legible. Otto sits inside family life, reading along, watching a child draw, present without being demanding.

03

A character, not an appliance

Otto and its companion Buddy were designed to feel endearing and trustworthy, a member of the household rather than a voice box.

03Interaction Model

The face is the system. A small vocabulary of eye and expression states carries attention, listening, thinking, and mood, so the robot communicates before any words.

Otto led with character. The expression set did the work a status light or a screen would do on a normal device.

04Motion vocabulary

The face does the talking

Eyes and expression shift to show listening, thinking, and response. The motion is what makes Otto read as alive and trustworthy instead of mechanical.

05Selected work
01

Character and face

The expression system and the look of Otto, tuned to feel warm and honest.

02

Otto and Buddy

The home robot and its smaller companion device, designed as a pair.

03

Concept film

A film placing Otto in real family moments to sell the feeling, not just the spec.

06Captures
Otto and its companion device, Buddy
Otto and its companion device, Buddy▤ Image
Otto in a family's everyday, a child drawing at the table
Otto in a family's everyday, a child drawing at the table▤ Image
07Before / After

The goal was to move the home assistant from appliance to companion.

Form
Before

A voice box on a shelf

After

A character with a face and a mood

Input
Before

Commands

After

Presence and expression

Feel
Before

A device

After

Endearing and trustworthy

08Outcome

Otto was a concept from Samsung's ID8 innovation lab, an exploration of what a warmer home robot could be. The character, the interaction model, and the film were built to make the case.

Otto + Buddy

Robot and companion

Face-first

Interaction model

ID8

Samsung innovation lab

2016

Concept

What I owned

Creative direction for Otto's character and interaction model at Samsung's ID8 lab, the expression system, and the concept film.

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